Information We Collect

We may collect the following information:

Personal Information

When you contact us or enquire about our services, we may collect information such as:

• Full Name
• Email Address
• Phone Number
• Company or Organization Name
• Job Title
• Any information you voluntarily provide through forms, emails, or consultations

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP Address
• Browser type
• Device information
• Pages visited
• Date and time of your visit
• Cookies and analytics data

This information helps us improve our website and user experience.

How We Use Your Information

We use your information to:

• Respond to enquiries and requests
• Schedule consultations, coaching sessions, and training programmes
• Deliver our services
• Improve our website and services
• Send updates about our services (only where you have agreed)
• Maintain client relationships
• Comply with legal obligations

We only collect information that is necessary for providing our services effectively.

Confidentiality

At Serene Consulting Group, trust is one of our core values. Information shared during coaching, career counselling, leadership development, consulting engagements, or other professional services is treated with respect and confidentiality.

We do not disclose confidential client information to third parties unless:

• You have given explicit consent;
• Disclosure is required by law; or
• Disclosure is necessary to protect the safety or legal rights of individuals.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only with trusted service providers who assist in operating our business, such as website hosting, scheduling, payment processing, or email communication services. These providers are required to maintain appropriate confidentiality and security standards.

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. Cookies help us understand how visitors use our website so that we can continually improve our content and services.

You may choose to disable cookies through your browser settings, although some features of the website may not function properly.

Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, disclosure, misuse, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services;
• Maintain business records;
• Meet legal, accounting, or regulatory requirements; or
• Resolve disputes where applicable.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to certain uses of your information

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for adults and professionals. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.